Stay Calm and Act Quickly

A blocked drain emergency can be stressful, but staying calm and taking the right steps can prevent further damage to your property while you wait for professional help.

Immediate Steps

1. Stop Using Water

Alert everyone in the property to stop using water immediately. This prevents additional water from entering the blocked system and potentially causing overflow.

2. Turn Off Water Supply (If Necessary)

If sewage is backing up into your property, consider turning off the main water supply. Locate your stopcock—usually under the kitchen sink or near the front door.

3. Document the Problem

Take photos or videos of the affected areas. This helps professionals understand the situation and can be useful for insurance claims.

What NOT to Do

• Don't use chemical drain cleaners—they can worsen certain blockages and damage pipes
• Don't attempt to remove the blockage with excessive force
• Don't ignore the problem hoping it will resolve itself
• Don't flush toilets repeatedly to try to clear the blockage

While Waiting for Help

If water is overflowing, use towels, buckets, or wet vacuums to contain it. Open windows if there are unpleasant odours. Keep children and pets away from affected areas.

Call Prestige Flow

Our emergency response team is available 24/7. We typically arrive within 60-90 minutes across London and Southeast England. Call 07743 565339 for immediate assistance.